Capture the request
Save amount, currency, method, request time and cashier reference before leaving the screen.
Name the current stage
Ask whether the request is pending account review, document review, payment approval or already dispatched.
Avoid resetting the clock
Do not cancel and recreate a request unless support explains the consequence in writing.
Close at cleared receipt
After dispatch, retain the processor trace or transaction hash and confirm destination funds.
Continue with the cashier and terms visible
Confirm the account route, total cost and current limits.
Open the PlayCroco CashierMore PlayCroco decision guides
Frequently asked questions
Does approved mean received?
Not always.
Can cancellation restart review?
It may.
What proves dispatch?
A processor reference or blockchain transaction.